Q: How long will my order take to arrive?
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A: Standard delivery usually takes 3 to 5 business days across Pakistan. Delivery times may vary slightly during peak sales or holidays.
Q: What is the shipping cost?
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A: We offer standard shipping on all orders. You can check the exact shipping charges at checkout before confirming your order.
Q: Is Cash on Delivery (COD) available?
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A: Yes! We offer 100% secure Cash on Delivery (COD) nationwide so you can pay safely when your package arrives at your doorstep.
Q: How can I track my order?
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A: Once your order is shipped, you will receive a confirmation message or email with your tracking details. You can also reach out to our support team anytime for updates.
Q: What should I do if I receive a damaged or defective item?
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A: We ensure strict quality checks, but if something goes wrong, please contact us within 48 hours of delivery with pictures or a video of the damaged product, and we will arrange a replacement or refund.
Q: What is your return and exchange policy?
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A: We offer a 7-day return and exchange policy if the product is unused, in its original packaging, and has a valid manufacturing issue or defect.
Q: How can I modify or cancel my order?
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A: You can cancel or modify your order within 12 hours of placing it by contacting our customer support team directly. Once shipped, orders cannot be changed.
Q: How do I contact customer support?
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A: You can reach out to us through our "Contact Us" page or drop us a message. Our support team is active and ready to assist you!